Author - Mitchell Sholly

What versions of Outlook are supported?

Out’n About! for Outlook is supported using:

Outlook 2000*
Outlook 2002/XP
Outlook 2003
Outlook 2007
Outlook 2010
Outlook 2013
Outlook 2016

*For Outlook 2000 you must have at least Service Release 1a installed in order forOut’n About! to work correctly.
We do not support any web-based email portal, like
Version 4+ of the Out’n About! Client is not compatible with Windows XP host operating system.


How do I change the Out’n About! options or default username?

In Out’n About! version 3.0 and before – Select the Outlook Tools… Options… menu and select the Out’n About! tab to bring up the Out’n About! for Outlook Options dialog.
If you are running Outlook 2010 or newer, this screen has moved to the Out’n About top ribbon navigation, next to File, Home, Send/Recieve, etc. Next, look for the Department Panel and Refresh button. In the corner of that section is a small down arrow. Click that to access the Out’n About Options.
If you are using version […]


Use group policy edits to change for a server IP change

If you want to deploy a server IP change to users using group policy changes.
Change the registry values located here
[HKEY_CURRENT_USER\SOFTWARE\Intellicon\Out’n About! for Outlook\[user-email]]
“Server Address”=””
If this does not work you might be running 32 bit Office on a 64 bit machine and will need to look in the “Registry Reflection” nodes
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Intellicon\Out’n About! for Outlook]
“Server Address”=””
Additional Solution:
You can download this step-by-step Word document, replace {IP Address} in the instructions with the new server’s IP address, and send this to your users.


Using .bat script when Server Address is stored under user’s email profile

If you want to deploy a server IP change to users using group policy changes, but the key is stored in a user’s email profile – as opposed to the standard location.
Create a .bat script similar to this structure. Your specific environment may require some changes to this script:
REG ADD “HKEY_CURRENT_USER\Software\Intellicon\Out’n About! for Outlook\%USERNAME%@[]” /v “Server Address” /t REG_EXPAND_SZ /d “”
Additional Solution:
You can download this step-by-step Word document, replace {IP Address} in the instructions with the new server’s IP […]


How to migrate Out’n About servers


Back up your database files

OutAbout.wdb (user database)
OutAbout.wdm (user contact information)
OutAbout.wdh (user status history for reporting)

Write down your Out’n About Registration key

On the server, right click the system tray icon for Out’n About Server Monitor.
Your registration key is available in the “About…” menu

Install the newest version of Out’n About on your new server
Overwrite the database files with your old server’s database
Test the new environment by migrating a small number of users
When environment is confirmed working, you can define a group […]


Install Out’n About! for Outlook Server on D: drive.

We default to the Program Files folder in Windows. You can manually move the Out’n About! service by doing the following:
1. Backup the Out’n About! server folder (just in case)
2. Open a command prompt (cmd.exe) as administrator
3. Uninstall the existing service by running the following in the command prompt:
sc delete OutAboutServer
4. Copy all of the files to the new file path where you want it to be installed
5. Install the service from the new location by running the following […]


I dragged an email into the Out’n About folder

To retrieve the email you may have accidentally added to the Out’n About folder, perform the following steps.

Disable Out’n About
Right click on the Out’n About! Folder in outlook and select properties
Go to the Home Page tab and uncheck show homepage by default for this folder
Click OK and close the properties window
Click on the Out’n About! Folder. You will see the message and can now drag it to the inbox
Open the out n about folder properties and retick the homepage […]


Out’n About! menu disappears when using Oracle calendar connector.

When you are using Oracle calendar connector and switch from the calendar explorer back to another explorer the Out’n About! menu disapears.
This occurs because Oracle incorrectly deletes all Outlook temporary menus when switching from the calendar explorer. We have notified Oracle and hope they fix this problem in a future release.
If you encounter this problem, please contact Oracle technical support and describe the problem. The Oracle addin corrupts ALL Outlook addins that use temporary menus!


Outlook crashes when running Out’n About! for Outlook.

It could be our code (we hate bugs), it could be a bad Outlook profile, or it could be a corrupt Outlook contact or folder item.
To help us identify the issue we will need to know the offset in our software that caused the error. This information is usually available in the dialog that appears when the error occurs. For example, under Windows XP, you can select the ‘What data does this error report contain?’ link on the dialog […]


User’s cannot connect to the Out’n About! for Outlook Server

If user’s cannot connect to the Out’n About! for Outlook Server and you are sure the service is running, you probably have a firewall that is not allowing TCP/IP port 23079 inbound on the server.
Since there are so many firewall products available, we will only discuss the Windows Firewall built into Windows XP to Windows 10. If you are using another firewall product, contact your IT Administrator.
To manually allow incoming traffic on TCP port 23079 for a machine running as an Out’n […]


Out’n About! folder is missing (cannot navigate to In/Out Board)

When Outlook starts, we search all folders within the default users’ inbox parent folder for the existence of the Out’n About! folder before creating it since some users like to hide their complex folder trees and use Outlook shortcuts.
It is possible that you deleted the Out’n About! folder and it is still sitting in your ‘Deleted Items’ folder or simply moved the folder where it is not visible on load. To recover from the deleted scenario, you either need to restore the deleted […]