Where are the Out’n About! Log files?

If a user has problems, we often will need various log files that we automatically generate and save in the user’s temp folder.
Easiest way to get to the correct location is to type %temp% in a windows explorer navigation bar and press ENTER on your keyboard, as shown here:

The file names include:

OutAboutOutlook.log
OutAboutTCPIP.log
Out’n About! for Outlook Install.log
Out’n About! for Outlook Uninstall.log

Providing these files to our support staff can often expedite a fix for your affected users.

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Use group policy edits to change for a server IP change

Symptom:
If you want to deploy a server IP change to users using group policy changes.
Solution:
Change the registry values located here
[HKEY_CURRENT_USER\SOFTWARE\Intellicon\Out’n About! for Outlook\[user-email]]
“Server Address”=”127.0.0.1”
If this does not work you might be running 32 bit Office on a 64 bit machine and will need to look in the “Registry Reflection” nodes
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Intellicon\Out’n About! for Outlook]
“Server Address”=”127.0.0.1”
Additional Solution:
You can download this step-by-step Word document, replace {IP Address} in the instructions with the new server’s IP address, and send this to your users.

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Using .bat script when Server Address is stored under user’s email profile

Symptom:
If you want to deploy a server IP change to users using group policy changes, but the key is stored in a user’s email profile – as opposed to the standard location.
Solution:
Create a .bat script similar to this structure. Your specific environment may require some changes to this script:
REG ADD “HKEY_CURRENT_USER\Software\Intellicon\Out’n About! for Outlook\%USERNAME%@[emaildomain.com]” /v “Server Address” /t REG_EXPAND_SZ /d “192.168.1.50”
Additional Solution:
You can download this step-by-step Word document, replace {IP Address} in the instructions with the new server’s IP […]

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How to migrate Out’n About servers

Steps:

Back up your database files

OutAbout.wdb (user database)
OutAbout.wdm (user contact information)
OutAbout.wdh (user status history for reporting)

Write down your Out’n About Registration key

On the server, right click the system tray icon for Out’n About Server Monitor.
Your registration key is available in the “About…” menu

Install the newest version of Out’n About on your new server
Overwrite the database files with your old server’s database
Test the new environment by migrating a small number of users
When environment is confirmed working, you can define a group […]

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Install Out’n About! for Outlook Server on D: drive.

We default to the Program Files folder in Windows. You can manually move the Out’n About! service by doing the following:
1. Backup the Out’n About! server folder (just in case)
2. Open a command prompt (cmd.exe) as administrator
3. Uninstall the existing service by running the following in the command prompt:
sc delete OutAboutServer
4. Copy all of the files to the new file path where you want it to be installed
5. Install the service from the new location by running the following […]

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User Management

Adding Users
The next step in configuring the Out’n About! for Outlook system is to add users to the Out’n About! In/Out Status Board. Before adding users, it is important to understand the difference between Administrators, Receptionists, and Normal users:
Administrator
Out’n About! administrative users can add and delete users, modify any users information, create reports for any user, and change any users status and status message. Administrative users are identified by two asterisks (**) after their name on the In/Out Status […]

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Client/System Administration

Administrator Menus
All department and user administration is performed using the Out’n About! for Outlook client interface. In order to perform these functions, the logged in user must have Out’n About! administrator rights. When initially adding departments and users to the Out’n About! for Outlook system, login as the user configured during the server installation process.
System Administration Menu
The system administration menu is used to add departments and users to the system. This menu is available from the main Outlook ribbon.

User […]

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Server Administration

The following sections provide step-by-step instructions how to configure and administer the Out’n About! for Outlook system.
Server Monitor
The Out’n About! for Outlook Server Monitor is provided to allow easy configuration and administration of the Out’n About! for Outlook service.
Upon completing the installation, the server monitor application is added to the system tray to allow quick access. Double click on the server monitor icon to the view the server monitor. You can also right click on the server monitor icon […]

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Installation

The following section provides instructions for installing both the Out’n About! for Outlook server and client applications. System requirements for both applications are provided in the previous section.
Server Installation
The Out’n About! for Outlook server is a self-hosted solution, installed on one of your own internal desktop or server Windows machines. To install the Out’n About! for Outlook Server, you must have administrator rights. To allow internal users to connect to the Out’n About! server, the Windows Firewall on the […]

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System Requirements

The following section describes the requirements for running Out’n About! for Outlook.
Server Requirements
The Out’n About! for Outlook Server can be installed on the following operating systems:

Windows NT 4.0
Windows 2000
Windows XP Professional
Windows 2003
Windows Vista
Windows 2008
Windows 7
Windows 8
Windows 8.1
Windows 10

Windows Server operating systems are also fully supported.

Windows Server 2003, R2
Windows Server 2008, R2
Windows Server 2012, R2
Windows Server 2016

It is not recommended, but, if you do not have one of these operating systems the Out’n About! for Outlook server can run as […]

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Out’n About! for Outlook System Design

System Design
The following section provides a description of how Out’n About! for Outlook works and the technology used to develop the product. If you want to get started with Out’n About! for Outlook quickly, you can skip this section.
Overview
Out’n About! for Outlook is a two-tier client/server based system. The system consists of a number of clients (users) and a server/database.
The Out’n About! for Outlook Server is the central point for all client communication and database operations. The server operates […]

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Introduction Admin Guide

Welcome to the Out’n About! for Outlook Administrators Guide. This guide provides step-by-step instructions on how to install and configure the Out’n About! for Outlook Server and Client software.
Administration
Out’n About! for Outlook does not require much administration and nearly zero maintenance. The work associated with performing administration for Out’n About! consists of adding users and departments to the system and installing the client software when readying a new PC.
 

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