Author - Mitchell Sholly

How to Re-enable the Home Page functionality to fix the Out’n About Status Board View

If you recently updated Outlook, or installed the latest Office – you may have been affected by a recent change put in by Microsoft. Out’n About! uses the Home Page tab in the folder properties to display the Out’n About! status board, and other various Out’n About! functions. If your status board only says “There are not items to show in this view” and looks like the following screenshot, you have been affected by this change. The rest of […]

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Out’n About! for Outlook makes Outlook hang or stall on startup

Thanks again to one of our talented clients, we have found a possible fix for the issue when Out’n About! for Outlook addin can cause Outlook to hang or stall on startup.
If the user is running Windows 7 Classic Theme, please try switching to Windows 7 Basic.
We are looking into a more permanent fix, but in the meantime this should fix startup issues. Special thanks to Callin for this discovery.

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[A FIX IS AVAILABLE] Microsoft’s October Security Updates breaks Out’n About! for Outlook status board view – KB4011196, KB2553338, and/or KB2837599

A fix is now available.
A step-by-step fix with video, is now available.
[Update 10/17/17] We’re happy to announce, we have found a Microsoft official work around. Instructions for the fix are below, and the original post will follow the fix information. 
With the help of one of our clients, we are happy to announce a Microsoft-official workaround for the recent changes that broke Out’n About status board views. If your Out’n About! folder inside Outlook suddenly said “There are no items […]

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Where are the Out’n About! Log files?

If a user has problems, we often will need various log files that we automatically generate and save in the user’s temp folder.
Easiest way to get to the correct location is to type %temp% in a windows explorer navigation bar and press ENTER on your keyboard, as shown here:

The file names include:

OutAboutOutlook.log
OutAboutTCPIP.log
Out’n About! for Outlook Install.log
Out’n About! for Outlook Uninstall.log

Providing these files to our support staff can often expedite a fix for your affected users.

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Out’n About for Outlook Client Version 4.1

Introducing Out’n About! for Outlook 4.1

We’re thrilled to announce brand new enhancements to help you manage your workforce’s current availability with Out’n About! for Outlook.

Out’n About! for Outlook version 4.1 brings many optimizations to the venerable in/out status board platform.
Completely rebuilt some modules to ensure the best user experience

Improved and simpler Presence Sensing features
Fix to 32/64bit installation issues
More accurate Calendar Event status changing
Enabled “Remove” button for previously saved Calendar Event
Improved support for multiple Outlook calendars
Improved Out of Office behavior
Stability enhancements
Full support […]

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Where’s my status board? I can’t see the status board when I click Department Panel

Its a very common question, and just one of the strange things about integrating with Outlook.
In order to view the Out’n About! status board – please navigate to the “Out’n About!” folder. We automatically create this folder upon installation, and its usually located next to your existing Outlook folders like “Inbox”, “Outbox”, and so on.

Tip: Right click the Out’n About folder here, and “Show in Favorites”. Now the Out’n About folder will be at the top in your Favorite […]

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Is there an easy way to quickly search for a name on the Out’n About! board?

To search for a name on your Out’n About! board, quickly type the first few letters of the user’s last name. If a matching name appears on your board, it will be highlighted.
If you are unable to find a user’s name on the Out’n About! board, make sure you have selected ‘Everyone’ from the Department List and you have cleared any filters.
Note: this information, as well as other detailed information, is contained in the Out’n About! for Outlook User Manual. We strongly suggest […]

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What versions of Outlook are supported?

Out’n About! for Outlook is supported using:

Outlook 2000*
Outlook 2002/XP
Outlook 2003
Outlook 2007
Outlook 2010
Outlook 2013
Outlook 2016

*For Outlook 2000 you must have at least Service Release 1a installed in order forOut’n About! to work correctly.
We do not support any web-based email portal, like Outlook.com.
Version 4+ of the Out’n About! Client is not compatible with Windows XP host operating system.

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How do I change the Out’n About! options or default username?

In Out’n About! version 3.0 and before – Select the Outlook Tools… Options… menu and select the Out’n About! tab to bring up the Out’n About! for Outlook Options dialog.
If you are running Outlook 2010 or newer, this screen has moved to the Out’n About top ribbon navigation, next to File, Home, Send/Recieve, etc. Next, look for the Department Panel and Refresh button. In the corner of that section is a small down arrow. Click that to access the Out’n About Options.
If you are using version […]

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Use group policy edits to change for a server IP change

Symptom:
If you want to deploy a server IP change to users using group policy changes.
Solution:
Change the registry values located here
[HKEY_CURRENT_USER\SOFTWARE\Intellicon\Out’n About! for Outlook\[user-email]]
“Default Server Address”=”127.0.0.1”
If this does not work you might be running 32 bit Office on a 64 bit machine and will need to look in the “Registry Reflection” nodes
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Intellicon\Out’n About! for Outlook]
“Default Server Address”=”127.0.0.1”
Additional Solution:
You can download this step-by-step Word document, replace {IP Address} in the instructions with the new server’s IP address, and send this to […]

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Using .bat script when Server Address is stored under user’s email profile

Symptom:
If you want to deploy a server IP change to users using group policy changes, but the key is stored in a user’s email profile – as opposed to the standard location.
Solution:
Create a .bat script similar to this structure. Your specific environment may require some changes to this script:
REG ADD “HKEY_CURRENT_USER\Software\Intellicon\Out’n About! for Outlook\%USERNAME%@[emaildomain.com]” /v “Server Address” /t REG_EXPAND_SZ /d “192.168.1.50”
Additional Solution:
You can download this step-by-step Word document, replace {IP Address} in the instructions with the new server’s IP […]

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How to migrate Out’n About servers

Steps:

Back up your database files

OutAbout.wdb (user database)
OutAbout.wdm (user contact information)
OutAbout.wdh (user status history for reporting)

Write down your Out’n About Registration key

On the server, right click the system tray icon for Out’n About Server Monitor.
Your registration key is available in the “About…” menu

Install the newest version of Out’n About on your new server
Overwrite the database files with your old server’s database
Test the new environment by migrating a small number of users
When environment is confirmed working, you can define a group […]

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