24Mar
24Mar
24Mar
How do I change the Out’n About! options or default username?
In Out'n About! version 3.0 and before - Select the Outlook Tools... Options... menu and select the Out'n About! tab to bring up the Out'n About! for Outlook Options dialog. If you are running Outlook 2010 or newer, this screen has moved to the Out'n About top ribbon navigation, next to File, Home, Send/Recieve, etc. Next, look for the Department Panel and Refresh button. In the corner of that section is a small down arrow. Click that to access the Out'n About Options. If you are using version 4.0... 24Mar
Use group policy edits to change for a server IP change
Symptom: If you want to deploy a server IP change to users using group policy changes. Solution: Change the registry values located here [HKEY_CURRENT_USER\SOFTWARE\Intellicon\Out'n About! for Outlook\[user-email]] "Server Address"="127.0.0.1" If this does not work you might be running 32 bit Office on a 64 bit machine and will need to look in the "Registry Reflection" nodes [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Intellicon\Out'n About! for Outlook] "Server Address"="127.0.0.1" Additional Solution: You can download this step-by-step Word document, replace {IP Address} in the instructions with the new server's IP address, and send this to your users. 24Mar
Using .bat script when Server Address is stored under user’s email profile
Symptom: If you want to deploy a server IP change to users using group policy changes, but the key is stored in a user's email profile - as opposed to the standard location. Solution: Create a .bat script similar to this structure. Your specific environment may require some changes to this script: REG ADD "HKEY_CURRENT_USER\Software\Intellicon\Out'n About! for Outlook\%USERNAME%@[emaildomain.com]" /v "Server Address" /t REG_EXPAND_SZ /d "192.168.1.50" Additional Solution: You can download this step-by-step Word document, replace {IP Address} in the instructions with the new server's IP address,... 24Mar
How to migrate Out’n About servers
Steps: Back up your database files OutAbout.wdb (user database) OutAbout.wdm (user contact information) OutAbout.wdh (user status history for reporting) Write down your Out'n About Registration key On the server, right click the system tray icon for Out'n About Server Monitor. Your registration key is available in the "About..." menu Install the newest version of Out'n About on your new server Overwrite the database files with your old server's database Test the new environment by migrating a small number of users ... 24Mar
Install Out’n About! for Outlook Server on D: drive.
We default to the Program Files folder in Windows. You can manually move the Out'n About! service by doing the following: 1. Backup the Out'n About! server folder (just in case) 2. Open a command prompt (cmd.exe) as administrator 3. Uninstall the existing service by running the following in the command prompt: sc delete OutAboutServer 4. Copy all of the files to the new file path where you want it to be installed 5. Install the service from the new location by running the following in... 24Mar
Control default visible columns via registry edits.
As a network admin, if you want to control what columns a user will see on a client's installation of Out'n About for Outlook - take note of these registry changes. HKEY_CURRENT_USER\Software\Intellicon\<email address>\Columns HKEY_CURRENT_USER\Software\Intellicon\<email address>\Column Widths 24Mar
I dragged an email into the Out’n About folder
To retrieve the email you may have accidentally added to the Out'n About folder, perform the following steps. Disable Out'n About Right click on the Out'n About! Folder in outlook and select properties Go to the Home Page tab and uncheck show homepage by default for this folder Click OK and close the properties window Click on the Out'n About! Folder. You will see the message and can now drag it to the inbox Open the out n about folder... 24Mar
Changing LoadBehavior has no effect
Sometimes depending on the user's OS, past upgrades, etc - the LoadBehavior setting may be in multiple locations. Do a search of LoadBehavior to ensure you change all registry values for Out'n About to the desired value. - Thanks to Dave on this one! 24Mar
KB3114409 and crashing
Users are reporting problems with a recent Microsoft update, KB3114409. Missing Out'n About tabs, and crashing are reported. If you can, please uninstall this update, and Out'n About will again work as intended. 24Mar
Out’n About! menu disappears when using Oracle calendar connector.
When you are using Oracle calendar connector and switch from the calendar explorer back to another explorer the Out'n About! menu disapears. This occurs because Oracle incorrectly deletes all Outlook temporary menus when switching from the calendar explorer. We have notified Oracle and hope they fix this problem in a future release. If you encounter this problem, please contact Oracle technical support and describe the problem. The Oracle addin corrupts ALL Outlook addins that use temporary menus! 24Mar
Outlook starts up slow and changing status is slow.
This occurs if you have MSN Messenger integration enabled for Out'n About! status messages but MSN Messenger is not running. Either disable MSN Messenger integration or start MSN Messenger. Note: You do not need to be logged into MSN Messenger to resolve this issue. 24Mar
Outlook crashes when running Out’n About! for Outlook.
It could be our code (we hate bugs), it could be a bad Outlook profile, or it could be a corrupt Outlook contact or folder item. To help us identify the issue we will need to know the offset in our software that caused the error. This information is usually available in the dialog that appears when the error occurs. For example, under Windows XP, you can select the 'What data does this error report contain?' link on the dialog to... 24Mar
User’s cannot connect to the Out’n About! for Outlook Server
If user's cannot connect to the Out'n About! for Outlook Server and you are sure the service is running, you probably have a firewall that is not allowing TCP/IP port 23079 inbound on the server. Since there are so many firewall products available, we will only discuss the Windows Firewall built into Windows XP to Windows 10. If you are using another firewall product, contact your IT Administrator. To manually allow incoming traffic on TCP port 23079 for a machine running as an Out'n About! for... 24Mar
