24Mar
24Mar
24Mar
KB3114409 and crashing
Users are reporting problems with a recent Microsoft update, KB3114409. Missing Out'n About tabs, and crashing are reported. If you can, please uninstall this update, and Out'n About will again work as intended. 24Mar
Out’n About! menu disappears when using Oracle calendar connector.
When you are using Oracle calendar connector and switch from the calendar explorer back to another explorer the Out'n About! menu disapears. This occurs because Oracle incorrectly deletes all Outlook temporary menus when switching from the calendar explorer. We have notified Oracle and hope they fix this problem in a future release. If you encounter this problem, please contact Oracle technical support and describe the problem. The Oracle addin corrupts ALL Outlook addins that use temporary menus! 24Mar
Outlook starts up slow and changing status is slow.
This occurs if you have MSN Messenger integration enabled for Out'n About! status messages but MSN Messenger is not running. Either disable MSN Messenger integration or start MSN Messenger. Note: You do not need to be logged into MSN Messenger to resolve this issue. 24Mar
Outlook crashes when running Out’n About! for Outlook.
It could be our code (we hate bugs), it could be a bad Outlook profile, or it could be a corrupt Outlook contact or folder item. To help us identify the issue we will need to know the offset in our software that caused the error. This information is usually available in the dialog that appears when the error occurs. For example, under Windows XP, you can select the 'What data does this error report contain?' link on the dialog to... 24Mar
User’s cannot connect to the Out’n About! for Outlook Server
If user's cannot connect to the Out'n About! for Outlook Server and you are sure the service is running, you probably have a firewall that is not allowing TCP/IP port 23079 inbound on the server. Since there are so many firewall products available, we will only discuss the Windows Firewall built into Windows XP to Windows 10. If you are using another firewall product, contact your IT Administrator. To manually allow incoming traffic on TCP port 23079 for a machine running as an Out'n About! for... 24Mar
Out’n About! folder is missing (cannot navigate to In/Out Board)
When Outlook starts, we search all folders within the default users' inbox parent folder for the existence of the Out'n About! folder before creating it since some users like to hide their complex folder trees and use Outlook shortcuts. It is possible that you deleted the Out'n About! folder and it is still sitting in your 'Deleted Items' folder or simply moved the folder where it is not visible on load. To recover from the deleted scenario, you either need to restore the deleted item... 24Mar
Out’n About! addin does not load (the Out’n About! menu is not visible).
Note: Out'n About! for Outlook is installed as an administrative install, so the Out'n About! addin will not be visible in the Outlook Options dialog under 'COM Add-Ins...'. If you start Outlook and there is no Out'n About! menu, then addin has probably been disabled by Outlook. To re-enable the Out'n About! for Outlook addin, perform the following: Select "About Microsoft Office Outlook" from the Outlook "Help" menu. Click the "Disabled Items..." button. Select the "Out'n About! for Outlook (OutAboutOutlook.dll)" item. Click the "Enable" button. Restart Outlook. Another possibility is that... 24Mar
Out’n About! DLL does not register (DllRegisterServer failed 0x80070005).
Symptom: When attempting to install the Out'n About! for Outlook Client, registering the DLL fails. This problem can be reproduced by running regsvr32.exe OutAboutOutlook.dll Regsvr32.exe fails with a message box displaying: DllRegisterServer in OutAboutOutlook.dll failed. Return code was: 0x80070005 Cause: The error value '0x80070005' means 'Access Denied'. This means that an attempt has been made to update part of the registry that you do not have permissions to update. There are many parts of the registry that can be read but not updated (except by 'system' or the local administrator). Solution: Check that... 24Mar
Out’n About! for Outlook add-in gets disabled after every restart
Symptom: When starting up Outlook, the Out'n About add-in is disabled. If an admin attempts to reinstall the Out'n About client software, the problem persists. Cause: This is most likely due to an issue with Outlook 2013 Resiliency - when you install over a disabled on inactive addin it cannot be enabled correctly. Solution: The solution is documented on this blog article. Follow their instructions on deleting certain registry entries. Additional Solution: If above solution does not solve the issue, follow these additional steps: Log in as an... 24Mar
User Management
Adding Users The next step in configuring the Out’n About! for Outlook system is to add users to the Out’n About! In/Out Status Board. Before adding users, it is important to understand the difference between Administrators, Receptionists, and Normal users: Administrator Out’n About! administrative users can add and delete users, modify any users information, create reports for any user, and change any users status and status message. Administrative users are identified by two asterisks (**) after their name on the In/Out Status Board. Receptionist Out’n... 24Mar
Client/System Administration
Administrator Menus All department and user administration is performed using the Out’n About! for Outlook client interface. In order to perform these functions, the logged in user must have Out’n About! administrator rights. When initially adding departments and users to the Out’n About! for Outlook system, login as the user configured during the server installation process. System Administration Menu The system administration menu is used to add departments and users to the system. This menu is available from the main Outlook ribbon. User Administration... 24Mar
Server Administration
The following sections provide step-by-step instructions how to configure and administer the Out’n About! for Outlook system. Server Monitor The Out’n About! for Outlook Server Monitor is provided to allow easy configuration and administration of the Out’n About! for Outlook service. Upon completing the installation, the server monitor application is added to the system tray to allow quick access. Double click on the server monitor icon to the view the server monitor. You can also right click on the server monitor icon to... 24Mar
Installation
The following section provides instructions for installing both the Out’n About! for Outlook server and client applications. System requirements for both applications are provided in the previous section. Server Installation The Out'n About! for Outlook server is a self-hosted solution, installed on one of your own internal desktop or server Windows machines. To install the Out’n About! for Outlook Server, you must have administrator rights. To allow internal users to connect to the Out'n About! server, the Windows Firewall on the machine... 24Mar
