If a user has problems, we often will need various log files that we automatically generate and save in the user’s temp folder.
Easiest way to get to the correct location is to type %temp% in a windows explorer navigation bar and press ENTER on your keyboard, as shown here:
The file names include:
Out’n About! for Outlook Install.log
Out’n About! for Outlook Uninstall.log
Providing these files to our support staff can often expedite a fix for your affected users.