Tips and Tricks

Symptom: If you want to deploy a server IP change to users using group policy changes. Solution: Change the registry values located here [HKEY_LOCAL_MACHINE\SOFTWARE\Intellicon\Out'n About! for Outlook] "Default Server Address"="127.0.0.1" If this does not work you might be running 32 bit Office on a 64 bit machine and will need to look in the "Registry Reflection" nodes [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Intellicon\Out'n About! for Outlook] "Default Server Address"="127.0.0.1" Additional Solution: You can download this step-by-step Word document, replace {IP Address} in the instructions with the new server's IP address, and send this to your users. File attached to the end of this article.
Symptom: If you want to deploy a server IP change to users using group policy changes, but the key is stored in a user's email profile - as opposed to the standard location. Solution: Create a .bat script similar to this structure. Your specific environment may require some changes to this script: REG ADD "HKEY_CURRENT_USER\Software\Intellicon\Out'n About! for Outlook\%USERNAME%@[emaildomain.com]" /v "Server Address" /t REG_EXPAND_SZ /d "192.168.1.50" Additional Solution: You can download this step-by-step Word document, replace {IP Address} in the instructions with the new server's IP address, and send this to your users. Special thanks to Guy for this solution!
Steps:
  1. Back up your database files
    • OutAbout.wdb (user database)
    • OutAbout.wdm (user contact information)
    • OutAbout.wdh (user status history for reporting)
  2. Write down your Out'n About Registration key
    • On the server, right click the system tray icon for Out'n About Server Monitor.
    • Your registration key is available in the "About..." menu
  3. Install the newest version of Out'n About on your new server, available here
  4. Overwrite the database files with your old server's database
  5. Test the new environment by migrating a small number of users
  6. When environment is confirmed working, you can define a group policy to point all users to the new server's IP address. Instructions available above.
  7. Delete the old server installation, per your license agreement.
We default to the Program Files folder in Windows. You can manually move the Out'n About! service by doing the following: 1. Backup the Out'n About! server folder (just in case) 2. Open a command prompt (cmd.exe) as administrator 3. Uninstall the existing service by running the following in the command prompt: sc delete OutAboutServer 4. Copy all of the files to the new file path where you want it to be installed 5. Install the service from the new location by running the following in the command prompt: sc create OutAboutServer binpath="<new path>/outaboutserver.exe" start=auto 6. Open the Out'n About! Server Monitor and ensure the service is running (start it if it is not).
As a network admin, if you want to control what columns a user will see on a client's installation of Out'n About for Outlook - take note of these registry changes.
  • HKEY_CURRENT_USER\Software\Intellicon\<email address>\Columns
  • HKEY_CURRENT_USER\Software\Intellicon\<email address>\Column Widths
To retrieve the email you may have accidentally added to the Out'n About folder, perform the following steps.
  1. Disable Out'n About
  2. Right click on the Out'n About! Folder in outlook and select properties
  3. Go to the Home Page tab and uncheck show homepage by default for this folder
  4. Click OK and close the properties window
  5. Click on the Out'n About! Folder. You will see the message and can now drag it to the inbox
  6. Open the out n about folder properties and retick the homepage box
  7. Re-enable Out'n About