FAQs

Frequently Asked Questions

When you are using Oracle calendar connector and switch from the calendar explorer back to another explorer the Out'n About! menu disapears. This occurs because Oracle incorrectly deletes all Outlook temporary menus when switching from the calendar explorer. We have notified Oracle and hope they fix this problem in a future release. If you encounter this problem, please contact Oracle technical support and describe the problem. The Oracle addin corrupts ALL Outlook addins that use temporary menus!
Symptom: If you want to deploy a server IP change to users using group policy changes. Solution: Change the registry values located here [HKEY_LOCAL_MACHINE\SOFTWARE\Intellicon\Out'n About! for Outlook] "Default Server Address"="127.0.0.1" If this does not work you might be running 32 bit Office on a 64 bit machine and will need to look in the "Registry Reflection" nodes [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Intellicon\Out'n About! for Outlook] "Default Server Address"="127.0.0.1" Additional Solution: You can download this step-by-step Word document, replace {IP Address} in the instructions with the new server's IP address, and send this to your users. File attached to the end of this article.
If user's cannot connect to the Out'n About! for Outlook Server and you are sure the service is running, you probably have a firewall that is not allowing TCP/IP port 23079 inbound on the server. Since there are so many firewall products available, we will only discuss the Windows Firewall built into Windows XP. If you are using another firewall product, contact your IT Administrator. To manually allow incoming traffic on TCP port 23079 for an XP SP2 machine running as an Out'n About! for Outlook Server, open Windows Firewall in the Windows Control Panel, switch to the Exceptions tab and click the Add Port button. Then type 'Out'n About!' for the new exception and specify that TCP port 23079 be statically opened for unsolicited inbound traffic:
Symptom: If you want to deploy a server IP change to users using group policy changes, but the key is stored in a user's email profile - as opposed to the standard location. Solution: Create a .bat script similar to this structure. Your specific environment may require some changes to this script: REG ADD "HKEY_CURRENT_USER\Software\Intellicon\Out'n About! for Outlook\%USERNAME%@[emaildomain.com]" /v "Server Address" /t REG_EXPAND_SZ /d "192.168.1.50" Additional Solution: You can download this step-by-step Word document, replace {IP Address} in the instructions with the new server's IP address, and send this to your users. Special thanks to Guy for this solution!
Out'n About for Outlook requires Windows XP and above. Windows 7, 8 and 10 are recommended. Outlook 2000 - 2016 are full compatible as well. Out'n About for Windows just requires Windows XP and above.